Privacy policy

Privacy Policy

Effective Date: March 23, 2026
Lucorio Watches (hereinafter “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://lucorio-watches.com/ (the “Site”), place orders, sign up for newsletters, contact us, or otherwise interact with our services.
We are the data controller under the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and Slovenian data protection laws.

1. Who We Are
Business name: Nuša Grobelnik s.p.
Address: Zagrad 15, Celje, 3000, Slovenia
Email: info@lucorio-watches.com
We have no Data Protection Officer (DPO) appointed.

2. Personal Data We Collect We collect the following personal data:
Directly from you: Name, email address, phone number, shipping/billing address (when placing orders, using contact form, or signing up for newsletter).
Automatically/technically: IP address, browser type and device information, pages visited, browsing behavior, time/date of visits, referral sources (via cookies and similar technologies).
We use cookies with your consent (via cookie banner). Essential cookies are necessary for site functionality; others (e.g., analytics) are optional.
We do not specifically target or knowingly collect data from children under 16.

3. How We Use Your Data and Legal Basis We process your data for the following purposes:
Processing orders, shipping, and fulfilling purchases (legal basis: performance of contract – Art. 6(1)(b) GDPR).
Customer support and communication (legal basis: performance of contract or legitimate interests. Our legitimate interests include responding to inquiries, preventing fraud, improving our services, and ensuring website security.).
Sending order confirmations and transactional emails (legal basis: performance of contract).
Sending marketing newsletters/promotions (only with your explicit opt-in consent – Art. 6(1)(a) GDPR; you can unsubscribe anytime via link in emails).
No SMS marketing.

4. Sharing Your Data We share data with:
Payment processor: Stripe (for secure payments; we do not store full card details).
Shipping carriers (to deliver orders).
WooCommerce extensions (as needed for store functionality).
These recipients are located in the EU or provide adequate safeguards (e.g., Standard Contractual Clauses if needed). We do not sell your data.

5. Data Retention We keep personal data only as long as necessary:
Order-related data (name, address, etc.): up to 7 years (for tax, accounting, and warranty purposes).
Newsletter subscribers: until you unsubscribe.
Technical/log data: typically shorter periods (e.g., analytics data deleted after set retention in tools).
After retention ends, data is securely deleted or anonymized.

6. Security We use SSL encryption (HTTPS), PCI-compliant payment processing, regular backups, and other reasonable technical/organizational measures to protect your data.

7. Your Rights Under GDPR you have the right to: access, rectify, erase, restrict processing, object to processing (including marketing), data portability, and withdraw consent (where based on consent). To exercise rights, email info@lucorio-watches.com. We respond within one month (extendable if complex). You can lodge a complaint with the Slovenian Information Commissioner (ip-rs.si) or your local supervisory authority.
8. International Transfers Data is primarily processed in the EU. If transferred outside (e.g., to certain service providers), we use safeguards like Standard Contractual Clauses.

9. Changes We may update this policy. Changes will be posted here with updated date.
Contact us at info@lucorio-watches.com for questions.